Launch in 14 Days
Everything you need to know about your Waitline pilot. What we provide, what you provide, and the exact timeline to go live.
Full System Access
Everything included in your pilot — no hidden costs or surprise add-ons.
Public Board
Branded, responsive patient-facing display showing live wait estimates and reassurance messaging. Ready for lobby TVs, website embeds, or mobile access.
Crowd Meter Widget
Embeddable crunch-style indicator showing current capacity at a glance. Works on any website with a simple iframe.
Admin Dashboard
Intuitive control panel for staff to update wait times, crowd levels, and banners. Changes sync everywhere in ~15 seconds.
SMS Notifications
Opt-in text updates for patients with START/STOP compliance built in. Reduces anxiety and repeat questions.
Dedicated Support
Direct access to our team throughout the pilot. Slack channel or email — your choice. Response within 4 hours.
Analytics Dashboard
Basic usage metrics and audit trail. Track page views, subscriber counts, and admin activity.
Minimal Requirements
Low-lift implementation. No IT projects, no EHR integration, no complex procurement.
Facility Information
Location name, address, and timezone. Your branding colors and logo (optional).
Pilot Leads (1-2)
Designated contacts who will coordinate training and gather feedback. Typically a charge nurse and ops lead.
SMS Number Decision
Choose to use our shared number or provision a dedicated number for your facility.
30 Minutes for Setup Call
Brief configuration call to set up your account, walk through the admin, and answer questions.
Display Location
Where will patients see the board? Lobby TV URL, website embed location, or QR code placement.
Feedback During Pilot
Bi-weekly check-ins (15 min) to share what's working and what needs adjustment.
From Zero to Live
Step-by-step integration flow from contract to patient-facing launch.
Configuration
Account setup, branding applied, location configured. Admin credentials created.
Staff Training
15-minute walkthrough with pilot leads. How to update wait times, change banners, view audit log.
Soft Launch
Go live with staff only. Test all flows, verify display locations, adjust as needed.
Patient-Facing Launch
Public board visible to patients. SMS opt-in enabled. Monitor feedback.
Iteration
Bi-weekly check-ins. Adjust messaging, timing, display placement based on real feedback.
Results Review
Review metrics, gather qualitative feedback, discuss subscription conversion.
Secure by Design
No PHI, no EHR integration, no security headaches.
No PHI Collection
Waitline never collects, stores, or displays Protected Health Information. Phone numbers are opt-in only.
SOC 2 Infrastructure
Enterprise-grade cloud hosting with encryption at rest and in transit. Regular security assessments.
Access Controls
Role-based permissions ensure only authorized staff can make updates. Full audit trail of all changes.
EHR Independent
Zero integration with clinical systems. No HIPAA BAA required for the transparency layer.
We're With You
4-Hour Response
Direct support during business hours. Urgent issues escalated immediately.
Proactive Monitoring
We monitor uptime, error rates, and usage. Issues caught before you notice.
Bi-Weekly Check-ins
15-minute calls to review feedback, adjust configuration, plan improvements.
Ready to start your pilot?
14 days from contract to live. No long-term commitment required.
Important: Waitline is not medical advice. If you think you're experiencing an emergency, call 911.