ER Transparency, Simplified
Give patients clarity about wait times, reduce anxiety, and improve satisfaction scores — without touching PHI.
A Cherry-on-Top Layer for Your Existing Systems
Waitline doesn't replace or interfere with your EHR. We're a lightweight transparency layer that complements what you already have — no deep integrations, no data migrations, no IT headaches.
- Zero EHR integration required — works alongside Epic, Cerner, MEDITECH, or any system
- No PHI ever collected or displayed — fully HIPAA-safe by design
- Deploy in days, not months — minimal IT involvement needed
- Staff update via simple dashboard — no training on new clinical workflows
Core Platform Features
Live Wait Display
Real-time wait estimates displayed on lobby screens, your website, and mobile devices. Auto-refreshes every ~15 seconds.
Crowd Meter Widget
Visual indicator showing current ER capacity — low, moderate, or busy. Embeddable on any website or digital signage.
Reassurance Messaging
Rotating banners with legally-safe, emotionally supportive messages for waiting patients. Fully customizable.
SMS Updates
Optional text notifications when wait times change. Patients opt in via START keyword. Full compliance built in.
No PHI Required
Zero protected health information collected or displayed. Simple, compliant, worry-free transparency.
Instant Sync
Admin changes reflect on all displays within seconds. No page refresh needed for patients.
Platform Components
Four integrated components working together to keep patients informed and staff focused.
Public Board
The patient-facing display showing live wait range, crowd level, and reassurance messaging. Perfect for lobby TVs and your ER landing page.
Crowd Meter Widget
A compact, embeddable widget that shows current ER capacity at a glance. Includes iframe code for easy integration.
👥 Crowd level: Moderate
💬 Text STOP to opt out
SMS Updates
Patients text START to opt in for wait time updates. Reduces repeat questions and keeps patients informed without staff effort.
Admin Panel
Simple dashboard for staff to update wait ranges, crowd levels, and banner messages. Changes sync instantly to all displays.
How It Works
Waitline runs completely independent of your clinical systems. We're a standalone transparency layer — your EHR keeps doing what it does, while Waitline handles patient-facing communication.
Staff Updates Status
Charge nurse or admin updates wait times and crowd levels from a simple, separate dashboard. No EHR login required. Takes seconds.
Displays Sync Instantly
Lobby screens, website widgets, and the public board reflect changes in real-time. Completely independent infrastructure — no EHR data flows.
Patients Stay Informed
Reduced anxiety, fewer complaints, better HCAHPS scores. SMS opt-in available. All without touching a single clinical record.
Ready to improve your ER experience?
Start with a 30–60 day pilot. No long-term commitment required. No EHR integration needed.
Important: Waitline is not medical advice. If you think you're experiencing an emergency, call 911.