Transparent, Scalable ER Visibility
Begin with a manual-first pilot. Expand into optimization when ready.
Even modest reductions in walk-outs and complaint volume can offset the cost of implementation. Manual-first rollout minimizes operational disruption while allowing teams to evaluate measurable impact during the first 30 days.
Core Transparency
Operational Transparency Without IT Lift
Volume discounts available
Best for: Emergency departments beginning their transparency rollout.
Core Transparency establishes a live public-facing ER board and SMS wait updates with no EHR integration required. Designed for manual-first pilot deployment, it allows staff to update wait ranges in seconds while maintaining full control.
Includes
- Public ER Transparency Board (hosted public link)
- SMS Wait Updates with reassurance messaging
- Admin Dashboard for real-time manual updates
- Crowd Meter Widget (embeddable)
- Manual-first rollout (no system integration required)
- Role-based access controls
Optimization Suite
Automated Updates + Operational Insight
Best for: Departments seeking automated updates without manual intervention.
By connecting to your system or workflow feed, updates can be automated so no nurse has to touch it. Includes range smoothing, trend visibility, and LWBS pattern indicators.
Includes
- Automated updates via workflow/system integration
- Precision wait range smoothing
- Historical trend visibility dashboard
- Basic LWBS pattern indicators
- Message engagement insights
Enterprise Command Layer
Advanced Intelligence + Custom Workflows
Best for: Health systems requiring advanced capabilities and custom development.
Full-featured enterprise deployment with advanced monitoring, multilingual support, and custom workflow development tailored to your specific operational needs.
Includes
- All Core + Optimization features included
- Multilingual patient communication
- Advanced compliance and audit capabilities
- Custom workflow development
Founding Hospital Pilot Program
Be among the first hospitals to implement Waitline with dedicated support and exclusive terms. 90-day evaluation window with conversion credit toward annual agreement.
Build Your Estimate
Build Your Estimate
Configure your package and see real-time pricing with volume discounts.
Enterprise Command Layer pricing is custom — contact us for a quote.
Your Estimate
Volume discounts available for multi-location deployments.
Manual-First Builds Trust
Every pilot begins with manual updates. No EHR integration required. Your team maintains full control while validating the value. When you're ready, autopilot features can be activated.
Important: Waitline is not medical advice. If you think you're experiencing an emergency, call 911.