Secure by Design
No PHI. No EHR integration. No complexity. Waitline delivers transparency without the security headaches of traditional healthcare software.
Key Point: The transparency board and widget workflow requires zero PHI. We complement your EHR — we don't replace or connect to it.
Deploy in Days, Not Months
Because we don't touch your EHR or clinical systems, there's nothing to integrate. Just embed and go.
Zero EHR Integration
Waitline operates completely independently from your clinical systems. No HL7, no FHIR, no API connections to Epic, Cerner, or any EHR.
No Data Migration
Nothing to extract from your existing systems. Staff simply update a dashboard — no patient data ever flows to Waitline.
Minimal IT Involvement
Embed an iframe on your website, point lobby TVs to a URL. That's it. No server configuration, no network changes.
Works With Everything
Epic, Cerner, MEDITECH, Allscripts, athenahealth — doesn't matter. Waitline is a standalone layer that complements any system.
How Waitline Complements Your EHR
A completely separate layer that runs alongside — never inside — your clinical systems.
Staff update Waitline manually. No automated data flow from clinical systems.
Built-in Protection
No PHI Collection
Waitline never collects, stores, or displays Protected Health Information. Our transparency board and widget workflow operates entirely without patient identifiers.
HIPAA-Safe by Design
No PHI required, and pilot mode runs without EHR connectivity. By deliberately avoiding PHI, Waitline sidesteps the complexity of HIPAA compliance for covered data.
Full Audit Trail
Every admin action is logged with timestamp, user, and change details. Complete accountability for compliance and operational review.
Secure Infrastructure
Enterprise-grade cloud hosting with encryption at rest and in transit. SOC 2 Type II compliant infrastructure providers.
Data Isolation
Each facility's data is logically isolated. Multi-tenant architecture with strict access controls prevents cross-contamination.
Access Controls
Role-based permissions ensure only authorized staff can update status. Session management and secure authentication built in.
Compliance Checklist
Because we don't handle PHI, many traditional healthcare compliance burdens don't apply. Here's what we do implement:
Questions about security?
We're happy to walk through our architecture, provide documentation, or discuss your specific compliance requirements.
Important: Waitline is not medical advice. If you think you're experiencing an emergency, call 911.